Support and Service

Implementation Warranty

Every LISPAT installation comes with a warranty of 12 months or longer (as specified in the agreement). During the warranty period, the client receives:

updates to the latest builds (within the purchased modules),
consulting and support within the hourly limit defined in the implementation agreement.

Warranty Extension

After the warranty expires, it can be extended for another period to retain the same benefits – including access to new versions and support consultations.

Response Times (SLA)

During the warranty period, we respond in accordance with the service agreement. We offer various SLA levels tailored to expectations – from standard service to expedited support – with clearly defined confirmation and resolution times.

Convenient Contact Channels

You can report issues using whichever channel is most convenient for you:

e-mail – for detailed issues and attachments,
phone – for urgent matters,
ticket system – to track status and issue history.

Remote Diagnostics

In most cases, issues are resolved remotely (secure connections, support sessions), minimizing downtime and on-site visit costs.

Documentation and Knowledge Base

We provide up-to-date documentation, help articles, and short video tutorials. This enables many issues to be resolved independently – immediately.

Proactive Updates

We ensure continuous functional and security updates. Regular releases (weekly builds, monthly versions) ensure system stability, compliance, and ongoing development.